OUR SHIPPING POLICY

Thank you for choosing Agape Clay for your polymer clay earring needs. We are committed to delivering your orders to you as efficiently as possible. Please take a moment to review our shipping information:

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Order Arrival: It may take up to 7 business days for your order to arrive after the initial processing time. If you have not received your order within this timeframe, please contact our Customer Support Team at contact@agapeclay.com for assitance.

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Delivery Delays: While we strive to ensure timely delivery, there may be circumstances beyond our control that could cause delays, such as extreme weather conditions, postal service disruptions, or other unforeseen events. We appreciate your understanding and patience in such situations.

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Agape Clay is dedicated to providing you with high-quality polymer clay earrings and excellent customer service. If you have any questions or need further assistance with your order, please do not hesitate to reach out to our team. Thank you for choosing Agape Clay, and we look forward to delighting you with our handcrafted creations.

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REFUNDS AND CALCELLATIONS

A Few Short Steps

We strive to provide our customers with high-quality products and excellent customer service. Please take a moment to review our refund and returns policy, which outlines our commitment to your satisfaction.

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All Sales Are Final: At Agape Clay, we want to be transparent about our return and refund policy. As such, please be aware that all sales are final. We do not offer refunds, exchanges, or returns on any of our products unless a product is damaged or defective upon arrival.

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Damaged or Defective Products: In the rare event that you receive a damaged or defective product, we are committed to resolving the issue promptly. If this is the case, please follow these steps: 

• Contact our Customer Support Team: You must notify us within 7 days of receiving the damaged or defective product. Contact our Customer Support Team at contact@agapeclay.com

• Provide Proof of Damage: We may request photographic evidence of the damage or defect to assist us in understanding the issue and providing a resolution.

• Return Instructions: If we determine that the product is indeed damaged or defective, we will provide you with instructions on how to return the item.

• Refund or Replacement: Upon receiving and inspecting the returned item, we will offer either a full refund or a replacement product, as per your preference.

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Cancellations: We understand that there may be instances where you need to cancel an order. We accept order cancellations within 24 hours of the initial purchase. After this period, orders are considered final and cannot be canceled.

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Contact Us: If you have any questions or concerns about our refund and returns policy, please do not hesitate to contact our Customer Support Team at contact@agapeclay.com. We are here to assist you and ensure your shopping experience with Agape Clay is as enjoyable as possible.

PRIVACY POLICY AT AGAPE CLAY

1. Introduction

Welcome to Agape Clay. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy is designed to help you understand how we collect, use, and safeguard your information. By using our website, you consent to the practices described in this Privacy Policy.

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2. Information We Collect

2.1. Personal Information: We may collect personally identifiable information, such as your name, email address, phone number, and any other information you provide when you register, subscribe, make a purchase, or otherwise interact with our website.

2.2. Non-Personal Information: We may also collect non-personal information, such as browser type, operating system, IP address, and website usage data. This information is collected through cookies and similar tracking technologies.

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3. How We Use Your Information

3.1. We may use the personal information you provide for various purposes, including but not limited to:

• Providing and maintaining our services.

• Communicating with you, such as sending transaction confirmations, updates, and marketing materials.

• Processing payments and fulfilling orders.

• Analyzing and improving our website and services.

• Complying with legal obligations.

3.2. We may use non-personal information for analytical and statistical purposes to improve our website and better understand user preferences.

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4. Sharing Your Information

We do not sell, trade, or transfer your personal information to third parties. However, we may share your information with trusted service providers, business partners, or legal authorities under certain circumstances, such as:

• To fulfill a specific service or request you make.

• To comply with legal obligations.

• To protect our rights, privacy, safety, or property.

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5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect non-personal information and enhance your experience on our website. You can manage your cookie preferences through your browser settings.

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6. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

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7. Your Choices

You can control and manage your personal information by contacting us. You may also opt out of marketing communications at any time.

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8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect or store information from children under 13.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "effective date." We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at contact@agapeclay.com.